Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [7 days] of delivery. Please include photos or a video of the issue. We will cover the cost of return shipping and will, at your choice, send a replacement or issue a full refund.
Return Shipping & Costs
Customer-Paid Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Recommendation: We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded, unless they are faulty.
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